Magnify helps Customer Success teams to scale. Have your CS teams focus on strategic activities and use Magnify automation to drive end-user adoption.
In both CS-covered accounts and your tech-touch segments, Magnify will quickly identify what are the drivers of churn and expansion and allow you to automate personalized engagement to individual users. Improve churn, drive growth, and give your CS teams the help they need to scale your business.
Onboarding training still to be completed
Leon Miller
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Michelle Garcier
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Jennifer Smith
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Magnify helps your CS and Sales teams quickly identify which accounts are ready for expansion or at risk for churn. We use custom predictive machine learning models– co-built with AWS engineers– that can accurately forecast churn and expansion for your accounts. We also identify which users are engaged or not– and what is needed to move them to a great user.
We can then trigger actions at the account or user level to drive engagement. For example, we can automatically tell you that user John Doe is less engaged, creating risk in the account, and having him use Feature A
in your product will reduce churn. From there, we automatically trigger a set of actions to help John Doe learn and use Feature A. All of this is done without a CSM having to do any work, creating scale and efficiency for your CS team like never before.
Magnify drives value for your CS team, no matter the segment. CS managed accounts can use Magnify to quickly understand what are the core drivers of risk for that specific account and what users should be targeted. This frees up time for your CSMs to do the high-value, strategic work in the account.
For your tech-touch or lower-touch SMB segments, Magnify can help you programmatically engage each user to drive adoption without requiring manual intervention. Identify what accounts are at high risk for churn or expansion and target your investments accordingly.
Magnify integrates with dozens of different systems, from homegrown telemetry to Salesforce to Gainsight to Pendo to Marketo.
Have a Customer Data Platform? No problem, we work with CDP’s like Amplitude. Have lots of different systems integrated with duct tape and custom Apex code? No problem, we can link those systems together without code. Have your own custom churn models? No problem– use them to trigger automations and integrate with our ML models if you want.
We take your existing digital touch point systems like Pendo, Marketo, Twilio, Zendesk, and dozens of others and help you quickly trigger multi-system motions easily. You will get more ROI from those systems while driving retention and expansion growth.
